I ‘m actually disappointed as an item. I bought their back-up support if I ever had pc troubles, to guard my material. Well my system crashed and I had to buy a Computer that was new. I thought not a problem, I’ve been paying my documents to be backuped by Carbonite so it is not a complete disaster. BOY WAS I INCORRECT, Carbonite can’t (or will not because of some fresh plan) assist with downloading your files from their site. I could see all my files on the Carbonite website in storage for me….merely can’t down load. And it’s not up to them to help me down load my documents to a third party applications like Ms suite although in the mind of Carbonite they’ve backed-up my things. I am advised by them downloading can’t be helped with by them but may send an email on how to down load my documents with instructions. To date the e-mail instructions have been useless. I finally located a guy who renewed my Computer that was old and I am downloading my items directly off my Computer that was aged. Thank thank heavens I was not unable to locate a well-defined technology man able to resolve my Computer that is aged. In the interim,, Iwill test and require a pro rated termination of my present registration from Carbonite so that I may buy an external drive….itis not as they provide a usable support http://finance.yahoo.com/.
The product is dreadful. I am on my 2nd 2-yr deal (assessed shortly after I got it regarding what it was burning), and let it do its thing for 1 . 5 years. I use my pc for everything, all day-long, and it was constantly both checking or copying, therefore I decided it was working. Well, Apple only out of the blue cleaned my drive while performing additional repair work, and come to discover Carbonite had not backed-up anything for more than 10 10 days, and never passed particular files. In the Background Directory on Carbonite back-up, such a thing that had ever been for JUST TWO YEARS on my background is for example, however nothing I wanted from the past 20 days. Did not back-up any Apps and additional files that are specific.
I don’t get what this support is for. It sucks. Utilize some thing else as it is going to give a false sense of security to you.